Refund Policy

Refund and Return Policy

Thank you for choosing Melodii, where we pride ourselves on our meticulous attention to detail and dedication to craftsmanship. We take pride in providing high quality products and services to our valued customers. If for any reason you are not satisfied with your purchase, we offer a simple refund and return policy to ensure your peace of mind.

30 day return policy:

We gladly accept returns within 30 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition you received it and in the original packaging. When returning an item, please include the original order confirmation or packing slip.

To start a return:

Contact Us: Before returning items, please contact our returns team at help@melodii.eu to initiate the returns process.

Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product.

Pack the item: Pack the item securely in the original packaging, including any included accessories.

Add RA number: Write the supplied RA number clearly on the outside of the package.

Returns: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend that you use a trackable shipping method for returns.

Refund Process:

Once your return has been received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed and a credit will automatically be applied to your original payment method within 14 business days.

Non-refundable items:

Certain items are non-refundable, including:

Opened or used products
Gift
Damaged or defective items:

If you receive a damaged or defective item, please contact us immediately at help@melodii.eu with details and photos of the problem. We will do everything we can to resolve the problem quickly.

Contact details:

Phone: +31 6 38494559
Email: help@melodii.eu
Address: Oderweg, 1, warehouse 0006, Amsterdam 1043AG, Netherlands
Support: Monday - Friday (9am - 5pm)